FAQs
Looking for a quick answer? You've come to the right place.
Shipping & Delivery
What type of packaging do you use?
Posters and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
When will my art arrive?
You can estimate your art's arrival by adding the processing and transit times. We typically process in-stock posters, prints and photographs within 24 hours, and framed items within 3-7 business days.
Processing Time:
In-stock posters, prints, and photographs 24 hours
Most framed, mounted, and canvas items 3-5 business days
How do I track my order?
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.
How much will shipping cost?
The shipping costs depend on the product type as well as the size of your product.
| Size | Product type | Shipping costs |
| S | Posters (without frame), wall stickers | £2,95 per delivery |
| M | Posters with frames, canvas prints, aluminium prints, foam board prints, gallery prints in standard sizes | £4,95 per delivery |
| L | Posters with frames, canvas prints, aluminium prints, foam board prints, gallery prints in oversizes* | £19,95 per delivery |
* Formats: 40 × 160 cm, 50 × 150 cm, 60 × 180 cm, 70 × 140 cm, 80 × 160 cm, 90 × 130 cm, 90 × 180 cm, 100 × 100 cm, 100 × 130 cm, 100 × 150 cm, 120 × 120 cm, 120 × 160 cm, 120 × 180 cm
If your order contains different product types and/or sizes, we will charge the flat rate for the higher shipping category (S, M or L). The shipping costs for your delivery will be displayed in the shopping cart.
Delivery of large goods
Products categorised as size L are delivered by our courier service by truck and to the public kerbside or road area closest to your delivery address. The courier does not carry the consignment to your front door unless otherwise expressly agreed.
Is my package insured?
WallArtMarket.com guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team.
What happens if only a portion of my order is available for immediate shipment?
We combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. Contact our customer support team.
Can I ship to a P.O. Box?
Yes, we can deliver small packages to a P.O. box. Larger items must be shipped to a street address.
Payment methods
We offer different payment methods in our online shop so that you can choose the option that suits you best. However, depending on the order value or for technical reasons, not all payment methods may be available for every order.
Credit card
Fast and secure payment worldwide
Visa, Mastercard, American Express, Diners Club or Discover Card
Secure transmission
We do not store any credit card data on our servers.
PayPal
Flexible and secure online payment worldwide
Easy handling via your PayPal account
PayPal buyer protection included
In order to pay via PayPal, you need to be registered or register first at www.paypal.com
Returns
What is your return policy?
You have the right to withdraw from this contract within 45 days without giving any reason. The withdrawal period will expire after 45 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
You can send us the model withdrawal form via email to mail@WallArtMarket.com. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Ordering
How do I place an order?
Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions.
Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team. Please visit our returns page or contact us for alternate options.
How do I find a specific item from your catalog?
Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 45 days for a refund.
How accurate are the item dimensions listed on your web pages?
WallArtMarket.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly. If you are not satisfied with the product you receive, you may return it within 45 days for a refund.
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